General and specific terms

Scope

These terms govern the use of regengray.com, registration on the waiting list and, from the centre’s opening on 1 December 2026, the booking of sessions and access to the REGEN GRAY premises at Le Gray d’Albion, Cannes. Any registration, booking or visit implies acceptance of these terms.

Version dated 2 November 2026. The applicable version is the one online on the day of booking.

Waiting list

Joining the waiting list is free and without commitment. It reserves no slot and grants no priority other than being contacted first, by a personal message, before the opening. You may leave the list at any time by writing to contact@regengray.com.

Nature of the sessions

REGEN GRAY offers wellness, recovery and non-medical prevention sessions built around four experiences: the AELO X capsule, red light, the oxygen chamber and the Silhouette Shaper. These sessions are not a medical act, a diagnosis, a treatment or a prescription, and do not replace any medical follow-up.

Equipment is used according to the manufacturers’ recommendations. The REGEN GRAY team accompanies the sessions but is not a healthcare professional; if you have a condition, are under treatment or have any doubt about your state, ask your doctor before booking.

Access conditions and contraindications

Access is by appointment only. Sessions are reserved for adults; minors aged 16 and over are welcome with the written authorisation of a parent and in their presence.

A precautions questionnaire is completed at the first visit and updated whenever your situation changes. You warrant that the information you give is accurate. Depending on the experience, the following are discouraged or excluded: pregnancy, a pacemaker or electronic implant, photosensitive epilepsy, acute ENT conditions, a pneumothorax or recent surgery, an open wound, fever, or alcohol or substance use before the session.

REGEN GRAY may refuse, shorten or interrupt a session whenever a person’s safety or comfort requires it, without any compensation other than rescheduling or refunding the session not performed.

Booking, prices and payment

Sessions are booked online, on the Fresha platform designated by REGEN GRAY, or by telephone, for dates from 1 December 2026. Prices are shown in euros, all taxes included, at the time of booking. Payment is made at booking or on site, depending on the chosen plan.

Plans and memberships, where they exist, are subject to their own terms (duration, number of sessions, validity) communicated before any subscription.

Cancellation, lateness and no-show

A session may be cancelled or rescheduled free of charge up to 24 hours before the booked time. After that, or in the event of a no-show, the session is due or deducted from the plan.

Arriving more than 15 minutes late may shorten the session to the remaining time or postpone it, subject to availability. REGEN GRAY may cancel a session for technical or safety reasons; it then offers to reschedule or refund the session.

Right of withdrawal

For any service purchased at a distance, you have fourteen days from the purchase to withdraw, without giving a reason, by email to contact@regengray.com. If you expressly ask for a session to take place before the end of this period, you waive the right of withdrawal for that session once it has been performed.

On site and personal belongings

Please arrive ten minutes before the booked time. Suitable attire is provided or advised depending on the experience. The premises are shared in quiet; REGEN GRAY reserves the right to refuse access to anyone whose behaviour would disturb other members.

Lockers are available. REGEN GRAY is not responsible for valuables not placed in them.

Liability

REGEN GRAY is bound by an obligation of means: sessions are conducted with care, without any guarantee of result. Its liability is limited to direct and proven damage, except in the case of gross negligence. REGEN GRAY holds professional liability insurance.

Personal data

The processing of your data is described in the privacy policy. Online booking is provided by the Fresha platform, whose terms of use apply in addition to these terms.

Complaints, mediation and disputes

Any complaint should be sent to contact@regengray.com. Failing a satisfactory answer within thirty days, you may refer the matter free of charge to the consumer mediator whose details will be published on this page before bookings open, or to the European online dispute resolution platform (ec.europa.eu/consumers/odr).

These terms are governed by French law. Failing an amicable settlement, disputes are brought before the competent courts.